Privacy policy

Who we are

Manchester Wall Insulation operates this website at manchesterwallinsulation.co.uk. For privacy questions, use the contact form.

What we collect

If you send an enquiry we collect the details you type into the form: name, email, phone (if given), postcode (if given), the service you selected, and your message. The server also records the date and the IP address used to submit the form, so we can investigate abuse.

We do not run advertising cookies or third-party analytics on this site.

Why we use it

We use enquiry data to reply to you, arrange a survey if you asked for one, and keep a record of the conversation. The legal basis is legitimate interests in responding to a request you made, and taking steps before a possible contract.

Who we share it with

Enquiry emails are sent through Postmark, our transactional email provider. We do not sell personal data. We may share information if the law requires it.

How long we keep it

We keep enquiry records for up to 24 months, then delete them unless we still need them for an active job or a legal reason.

Your rights

You can ask for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Contact us via the contact page. You can also complain to the Information Commissioner’s Office (ico.org.uk) if you are unhappy with how we handle your data.

Changes

If this policy changes we will update this page and the date at the top.